Shipping Policy – Helvia Swiss

At Helvia Swiss, we understand how important it is to receive your orders quickly, with reliable service and no unpleasant surprises. That is why we have implemented a simple and transparent shipping policy, tailored to your expectations.

Shipping Destinations

We currently ship exclusively within Switzerland.

Processing Times

Each order is carefully prepared within 24 to 48 business hours after payment confirmation.

Once your order is confirmed, you will receive a confirmation email, followed by another email containing your tracking link as soon as your package is shipped.

Delivery Times

Our average delivery time is 8 to 12 business days. This timeframe includes order processing, preparation logistics, and transport by our partner carriers.

Important note: these delivery times may vary slightly during periods of high demand (holidays, promotions, etc.), or depending on the nature of the product and the specific delivery location.

Shipping Costs

Delivery is 100% free for all orders placed on our website, with no minimum purchase amount required.

There are absolutely no hidden fees requested upon receipt of your package.

Order Tracking

As soon as your order is shipped, you will automatically receive a package tracking link via email.

You can also contact us at any time if you have any questions regarding the status of your delivery.

Potential Delays

Although we generally meet our estimated delivery times, certain factors beyond our control may cause slight delays (customs, weather conditions, logistics disruptions, etc.).

If you notice a delay of more than 15 business days, please contact our customer service team. We will immediately launch an investigation with our carrier and keep you informed as soon as possible.

Undelivered, Lost, or Stolen Packages

If your package is marked as "delivered" but you have not received it, you have 72 hours to report the issue to us. We will initiate a formal investigation with the carrier.

If the package is officially declared lost by the carrier, we will send you a free replacement item or offer you a full refund, depending on your preference.

Incorrect or Incomplete Address

Please ensure that the delivery address entered during checkout is complete and accurate (including street name and number, postal code, and mailbox/apartment number if necessary). We cannot be held responsible for delays or losses caused by customer entry errors. In the event that a package is returned to the sender due to an incorrect address, reshipping fees may apply.

Questions or need help?

Our team is here to help, both before and after your order. Please do not hesitate to contact us via our contact form or by using the details below:

Company Name	STRAVIX GROUP LTD
Email	contact@helvia-swiss.ch
Phone	+44 7723 154679
Postal Address	71-75 West Street, Shelton Street, London, WC2H 9JQ, United Kingdom